The Northstar Customer Support Services organization is committed to addressing all of the support needs of our customers.
You can contact us via telephone, email or fax.
Toll-Free: 1-800-NAVIG8R or 1-800-628-4487 (toll-free in US)
Direct Phone: 603-324-2042
Fax: 603-324-2043
ns-support@navico.com for all product related concerns
ns-rma@navico.com to request a Return Merchandise Authorization. Please provide the following information to speed processing: Name, Address, Email, Phone, Model Number, Serial number and reason for return.
Our commitments to you, our customers, are:
- Responsiveness - we will reply to every communication in a timely manner
- Ownership - our support staff will assume ownership of your issues and manage them to conclusion
- Communication - will be timely and coherent
- Integrity - we will always conduct business with you ethically and professionally.
We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, please let us know.