The Northstar Customer Support Services organization is committed to addressing all of the support needs of our customers.
For Product Related Concerns (Technical Support and Repair Services):
HOURS 8:30am - 5pm Eastern Time (closed holidays)
PHONE (Toll-free in US) - 1-800-NAVIG8R or 1-800-628-4487
PHONE (Direct) - 603-324-2042
FAX - 603-324-2043
firstname.lastname@example.org for all product related concerns
email@example.com to request a Return Merchandise Authorization (RMA)
For RMA's, please provide the following information to speed processing: Name, Address, Email, Phone, Model Number, Serial number and reason for return. *Please note, the correct return address will be provided with the RMA number.
Our commitments to you, our customers, are:
· Responsiveness - we will reply to every communication in a timely manner
· Ownership - our support staff will assume ownership of your issues and manage them to conclusion
· Communication - will be timely and coherent
· Integrity - we will always conduct business with you ethically and professionally.
We also strive to continually improve everything that we do. If you have any comments or questions about our services, suggestions for improvements or experiences you would like to share, please let us know.